Who is my housing officer

As a tenant, you have lots of rights and responsibilities, which are detailed in your tenancy agreement and tenant’s handbook. 

Your Housing Officer will be there to support you throughout your tenancy. They can visit you at home, make an appointment to meet you, or provide help and advice over the phone.

They will:

• help you with any questions about your tenancy.
• talk to you about any support you may need to manage your tenancy.
• ensure that estates are clean, well maintained, secure and that gardens are tidy.
• work closely with tenant, residents, police and other stakeholders to make your area a better place to live.
• Enforce tenancy breaches and cases of anti-social behaviour.

You will see your Housing Officers out and about on our estates and neighbours, and they are their aim is to get to know you and your community better and make sure you have everything you need to maintain a healthy and happy home, and an environment you can feel safe in.

Contact your Housing Officer 

If you have an issue or need some assistance with your tenancy your Housing Officer should be the first person you contact. You can contact them using the details they provided when you moved in. If you have lost these and need to get in touch with your housing officer, please contact our customer services team who will be able to support you. 

Meet your Housing Officers

Jake Coggins

If you live in the following areas Jake will be your Housing Officer:

• Craven Ward (Melton Mowbray)
• Warwick Ward (Melton Mowbray)
• Dorian Ward (Melton Mowbray)
• Barsby
• Burrough
• Gaddesby
• Garthorpe
• Great Dalby
• Knossington
• Pickwell
• Somerby
• Twyford
• Wymondham

Jodie Neville 

If you live in the following areas Jodie will be your Housing Officer:

• Melton Mowbray Town Centre
• Barkestone le Vale
• Bottesford
• Harby
• Hose
• Holwell,
• Long Clawson
• Muston
• Plungar
• Redmile
• Stathern

Tracie Waldron 

If you live in the following areas Tracie will be your Housing Officer:

• Fairmead Estate (Melton Mowbray)
• St Johns Court (Melton Mowbray)
• Ab Kettleby
• Asfordby
• Frisby
• Grimston
• Kirby Bellars
• Nether Broughton
• Old Dalby

Vanessa Leach 

If you live in the following areas Vanessa will be your Housing Officer:

• Egerton Ward (Melton Mowbray)
• Sysonby Ward (Melton Mowbray)
• Croxton Kerrial
• Eastwell
• Eaton
• Knipton
• Saltby
• Scalford
• Sewstern
• Sproxton
• Waltham on the Wolds