Planning service update – improving how we work
Melton Borough Council is changing the way our Development Management service works to provide a better, faster, and more consistent planning service.
We know some customers have experienced delays in getting decisions or updates, and we’re sorry for the frustration this has caused. We are taking action to fix this.
What we’re doing:
- We’ve recruited extra staff and launched an improvement programme called the Planning Productivity Plan.
- From December 2025 to March 2026, we’ll use a new approach called Short Interval Management (SIM) to clear the backlog and improve processes.
- Our shared goal: By August 2026, Melton Borough Council’s Development Management service will be trusted, efficient, and easy to work with.
What does this mean for you?
During this period, you will notice some changes:
- Fast-tracking some applications – decisions may not be in strict date order.
- Fewer amendments allowed after submission – please make sure your application is complete and accurate before you send it.
- Stricter deadlines for providing missing information – delays caused by incomplete applications can no longer be accepted.
- Automatic replies on planning mailboxes – officer will not be available for general queries.
- Planning remains open – applications will still be received, registered and decided. Planning Committee and delegated decisions will continue as normal.
How you can help
- Submit complete applications with all required documents. Check the national validations requirements What to submit - How to apply - Planning Portal
- Send site photographs to help us carry out desktop assessments.
- Use our Public Access Portal to track applications or make comments Simple Search
- Only contact us if we’ve asked you for information. General queries should go to dmenquiries@melton.gov.uk where these will be monitored, and relevant information will be forwarded to the relevant people.
- If you want to appeal or search for a planning decision or notice please visit the Planning Inspectorate website.
Why we’re doing this
- Faster decisions and fewer complaints.
- Reduced backlog and improved staff wellbeing.
- A Planning Service Melton can be proud of – professional, trusted, and easy to work with.
Frequently asked questions
Yes. Planning applications will continue to be received, registered, and determined during this period. Planning Committee and delegated decisions will carry on as normal.
To clear the backlog quickly, we are prioritising applications that can be determined faster. This means some decisions may be made out of sequence.
We are limiting amendments to reduce delays. Please make sure your application is complete and accurate before submission. Where applications conflict with policy, amendments may not be accepted.
We will contact you and set a strict deadline for providing the required information. If this is not received in time, your application may be refused or returned to you.
Please use our use the simple search on our Public Access Portal
General enquiries should go to dmenquiries@melton.gov.uk
Planning Officers will not be available for non-essential queries during this period.