Mentor
We are looking for a dynamic and highly versatile individual to join a multi-faceted team as a Mentor with a focus on resettlement. The role will mostly comprise case-management focussing on improving outcomes for Melton residents through an initial Triage assessment to enable Digital, Financial and Social Independence.
Your caseload will be reflective of the multi-functioning structure of a small team so you must be able to demonstrate experience in supporting people with diverse and complex needs. This is an exciting opportunity for someone to rise to the challenges of a continuously developing service within a multi-agency centre.
This role will be 18.5 hours per week with a potential to increase to 33 hours per week by the end of 2026.
About you
You will have excellent organisational and communication skills, with a strong commitment to supporting people to improve their lives. You will be able to listen carefully, understand complex and sensitive issues, and respond in a clear, supportive and non‑judgemental way.
You will support residents to build confidence and independence by helping them set and work towards SMART (Specific, Measurable, Achievable, Relevant and Time‑bound) goals. You will be skilled at reflecting complex situations back to individuals, providing constructive feedback, and encouraging learning from both successes and challenges. You will be able to identify root causes in complex cases and guide residents towards practical and sustainable solutions.
You will have experience advocating on behalf of residents and working collaboratively with other professionals and agencies. You will remain calm and focused when dealing with emergencies or situations that escalate quickly, providing clear guidance and reassurance.
You will liaise effectively with Melton Borough Council colleagues, senior management and partner services. You will be self‑motivated, flexible and able to use your own initiative, while maintaining a professional image at all times.
Strong record‑keeping skills are essential. You will be confident in auditing, monitoring compliance and maintaining accurate case records using IT systems. This includes processing referrals and supporting the delivery of courses, workshops and meetings at Phoenix House. You will have strong IT skills, including a good working knowledge of Microsoft applications, web‑based databases and social media.
You will be comfortable working in a busy and demanding environment and have a proven ability to prioritise workload and meet deadlines.
Experience of complex casework or a relevant qualification would be a significant advantage.
Why join us ?
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We offer flexible and hybrid working, built on trust. Our standard week is 37 hours, and we simply ask that service needs are met.
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Balance matters. We encourage you to switch off and recharge, with up to 30 days’ annual leave, bank holidays, and three extra days at Christmas. You can also buy additional leave if you choose.
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We Care is one of our core values. As a Healthy Workplace, we support your wellbeing through a range of activities and a confidential Employee Assistance Programme.
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We help you plan for the future with the excellent Local Government Pension Scheme, financial planning workshops, career development opportunities.
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And because family comes first, we have a strong set of family‑friendly policies.
We look forward to hearing from you if you are looking for the chance to work for a forward thinking Council and make a real difference to the people of Melton and surrounding area.
More information
You can find out more about this role by viewing the full job description and person specification below.
Melton Borough Council is committed to offering a guaranteed interview scheme for applicants that meet the essential criteria for a job profile and who:
• Declare themselves to have a disability covered by the definition outlined within the Equality Act 2010
• Are considered to be a care leaver
• Are a veteran or reservist
To find out more and to see if you may qualify, please read our guaranteed interview scheme document, (opens in a new tab).
If you would like an informal chat, please do not hesitate to get in touch with:
Victoria Miller - Mentor
Email: vmiller@melton.gov.uk
Telephone number: 01664 502406
Mobile: 07887894816
*Closing Date: 12 Noon, Wednesday 10 June 2026
Interviews: Wednesday 17 June 2026
*We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your application as soon as possible so that you can be considered for this role.