Mentor
We are looking for a dynamic and highly versatile individual to join a multi-faceted team as a Mentor with a focus on resettlement. The role will mostly comprise of case-management focussing on improving outcomes for Melton residents through an initial Triage assessment to enable Digital, Financial and Social Independence.
Your caseload will be reflective of the multi-functioning structure of a small team so you must be able to demonstrate experience in supporting people with diverse and complex needs. This is an exciting opportunity for someone to rise to the challenges of a continuously developing service within a multi-agency centre.
About you
You will have excellent organisational and communication skills, with a strong commitment to supporting people to improve their lives. You will be able to listen carefully, understand complex and sensitive issues, and respond in a clear, supportive and non‑judgemental way.
You will support residents to build confidence and independence by helping them set and work towards SMART (Specific, Measurable, Achievable, Relevant and Time‑bound) goals. You will be skilled at reflecting complex situations back to individuals, providing constructive feedback, and encouraging learning from both successes and challenges. You will be able to identify root causes in complex cases and guide residents towards practical and sustainable solutions.
You will have experience advocating on behalf of residents and working collaboratively with other professionals and agencies. You will remain calm and focused when dealing with emergencies or situations that escalate quickly, providing clear guidance and reassurance.
You will liaise effectively with Melton Borough Council colleagues, senior management and partner services. You will be self‑motivated, flexible and able to use your own initiative, while maintaining a professional image at all times.
Strong record‑keeping skills are essential. You will be confident in auditing, monitoring compliance and maintaining accurate case records using IT systems. This includes processing referrals and supporting the delivery of courses, workshops and meetings at Phoenix House. You will have strong IT skills, including a good working knowledge of Microsoft applications, web‑based databases and social media.
You will be comfortable working in a busy and demanding environment and have a proven ability to prioritise workload and meet deadlines.
Experience of complex casework or a relevant qualification would be a significant advantage.
About Us
Melton resides in the beautiful Leicestershire countryside. Its town centre Melton Mowbray, is a quintessential English market town built on a strong tradition of farming. Renowned for its fine food and drink, the borough has become the centre of excellence for local food producers. The town itself is steeped in history and together with the surrounding area has much to offer all those that choose to live, work or visit here.
At Melton Borough Council, we are firmly committed to promoting a vibrant and sustainable economy, focused on growth and prosperity. Working for us, you will find a great sense of community in which we work together towards achieving the council’s shared objectives and which ensures our customers are at the heart of everything we do. You’ll also enjoy an excellent range of benefits and family friendly working policies. These include flexi-time with no core hours, agile working arrangements which enables multi-site and home working, generous leave entitlement, a full week off at Christmas, Local Authority Pension Scheme and a clear commitment to your continued professional development.
More information
You can find out more about this role by viewing the full job description and person specification below.
Melton Borough Council is committed to offering a guaranteed interview scheme for applicants that meet the essential criteria for a job profile and who:
• Declare themselves to have a disability covered by the definition outlined within the Equality Act 2010
• Are considered to be a care leaver
• Are a veteran or reservist
To find out more and to see if you may qualify, please read our guaranteed interview scheme document, (opens in a new tab).
If you would like an informal chat, please do not hesitate to get in touch with:
Victoria Miller - Mentor
Email: vmiller@melton.gov.uk
Telephone number: 01664 502406
Mobile: 07887894816
*Closing Date: 12 Noon, Thursday 07 May 2026
Interviews: Thursday 14 May 2026
*We reserve the right to close this vacancy early when we receive sufficient and suitable applications. Therefore, please ensure that you submit your application as soon as possible so that you can be considered for this role.