Managing my tenancy

Your tenancy agreement comes with lots of rights and responsibilities and it’s a two-way relationship. We want to make it as easy as possible to you to understand what we expect of you and what you can expect of us in return

Your responsibilities

Your key tenant responsibilities are:

  • you must pay your rent in full and on time. If you are struggling financially, you must tell us so that we can offer you the right help and support
  • live in your property and use it as your only home
  • do not run any business from your home without our written consent
  • keep your home and garden clean, tidy and in a good condition
  • report any repairs to us quickly so that we can complete them in good time
  • allow us reasonable access to your home
  • ask for permission to carry out alterations such as installing gas cookers, gas hobs or ovens, gas fires or boilers and any solid fuel or oil appliances. A Gas Safe registered engineer should be used for installation
  • check your smoke detectors regularly and tell us of any problems
  • do not break the law in your home and be considerate to your neighbours by not causing any nuisance, and ensure your household and any visitors to your home do the same
  • treat our staff with respect
  • tell us of any changes to your household
  • tell us in advance if you’re going away for more than four weeks
  • give us notice if you are planning to move out
Our responsibilities

As your landlord, we promise to:

  • offer you a reliable repairs service
  • complete any repairs for which we are responsible to a good standard. 
  • treat you with respect
  • consult with you on proposed changes to our services
  • give you the opportunity to share your views about our services, and listen to your ideas on how we could improve
  • fairly consider your requests for permission and give our consent, provided it does not put either you or us in breach of the tenancy agreement
  • investigate and respond to complaints
  • respect your privacy and keep your personal information safe

More information about your rights and responsibilities can be found in the tenancy agreement.

We want you to be happy in your home and enjoy a long and successful tenancy. If you have any problems managing your tenancy, please tell us straight away so we can support you.

Paying your rent 

Paying rent is a priority to secure your home

It is important that you pay your rent and do not get behind with your payments. When you sign your Tenancy Agreement you agree to pay your rent and other charges in advance. Failure to make payments and engage with us will result in a Notice Seeking Possession being served. This is the first step of formal recovery action.

We understand that your circumstances can change. If you are struggling to pay your rent please contact us as soon as possible – we are here to help.

Login/create your online account

Creating an online MyAccount is a good way to pay your rent, monitor your payments and view your rent statements.

Registering is simple, but you will need your tenancy number which you can find on your latest rent statement. Click on "My Account" at the top of our website to get started. 

Direct debits

One of the easiest ways to pay your rent is by Direct Debit. You can set up your Direct Debit by contacting our customers service team who can complete a Direct Debt form with you via our system and set this up to take the rent.

You can call them on 01664 502 502 or use the contact form at the bottom of this page.


You can pay your Council Tax and rent by using an AllPay card.

To order a card call Customer Services on 01664 502502 and make sure you have either your rent account number or Council Tax account number available.  

There is no charge for using this service. 

The AllPay card will be accepted at all Post Offices and PayPoints located in local shops.  You can find your nearest one by using the My Melton search app.

You can make payments using cash, debit card or cheque.  Payments will normally take a couple of days to reach us so please make sure you pay in good time to avoid us taking recovery action. 

Pay by phone

Pay over the phone using our automated payment line. Call 01664 502502 select option 1 to be directed to the payment system.

You can access this 24 hours a day, 7 days a week.

By Post

Make your cheque payable to Melton Borough Council and send it to:

Melton Borough Council
Parkside, Station Approach
Burton Street
Melton Mowbray
LE13 1GH

Please write your account number, name and address on the back of the cheque. If your payment covers more than one account please ensure all account numbers are quoted on the back of the cheque.

Difficulties paying your rent

It is very important that you pay your rent. If you miss a rent payment you will be in arrears. We will normally take legal action where we are owed over £100 and a repayment arrangement is not being maintained.

If you don’t pay your rent you could lose your home and struggle to be rehoused by another local authority or housing association.

If you are having difficulties or are worried about paying your rent, please contact us as soon as possible. The sooner you get in touch, the sooner we can help you.

Last updated 15 May 2024
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